Knitting Notions is a family owned and operated business. We opened in 2005 with our first product, our handmade Yarn Swifts, and have added to our product line as our business grew. We now produce a large line of handmade wood and leather products as well as hand dyed merino wool yarns. 99% of the products that we sell are made by us or another American small business.
Purchases of SALE items and Knitting Patterns are final and not eligible for return. Returns on all other eligible products may be arranged within 30 days of purchase and are subject to approval by Knitting Notions.
We will be glad to work it out with you. We want you to be happy with your purchase. Shipping charges are not refunded unless the exchange or refund is due to a defect in the item, or was otherwise due to an error on our part.
For yarns: As above, please contact us first and let us know you reason for requesting the exchange or return. We will arrange for exchanges or refunds on a case by case basis. In order for Knitting Notions to agree to a refund or exchange, yarn should be in unused condition. Only full measure skeins are to be accepted.
You may submit the order and product information along with the reason for your return at the Customer Service column in the footer of any page on the website. Look for the link called Returns.
After submitting your Return Request please copy your details concerning the return and send them in an email to firstname.lastname@example.org to ensure we get your request processed as quickly as possible.